Troubleshooting Missing Floor Plans on Your Website
This article addresses the reasons why floor plans may not be displaying properly on a website.
Reasons for Missing Floor Plans-
Manual Resync: If new floor plan images have been uploaded but are not showing, a manual resync may be required. This process ensures that the latest images and information are properly reflected on the website.
-
Availability Updates: Sometimes, the availability of floor plans needs to be updated from the backend. If this update has not been performed, the floor plans may not show as expected.
-
Review and Confirmation: After any updates or resyncs, it is important to review the changes to confirm that all floor plans are visible and accurately displayed.
- Check Configuration: Ensure that the floor plans are set up correctly in your PMS
- Request Resync: If updates have been made and you are not seeing them reflected on the website, submit a support ticket requesting a manual resync to ensure the latest floor plans and images are displayed.
- Verify Availability: Confirm that the availability of the floor plans has been updated in the system.
- Review Display: After making changes, check the website to ensure that all floor plans are visible under the "All" tab.
If floor plans are not displaying properly, it may be due to configuration issues, the need for manual resync, or updates not being reflected. Following the troubleshooting steps can help resolve these issues and ensure that all floor plans are correctly displayed on the website.