TROUBLESHOOTING & FAQs
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      What Do I Do If a Report is Not Pulling in Data for a Property?

      Are one of your performance reports missing a property or the data is not displaying? Before submitting a support ticket, here is what you should do!


      Step 1: Confirm Your Google Login

      Your default Google login MUST match your MultiHub login

      To protect your data, MultiHub requires your login to match your default Google account. You may confirm this by heading to Google.com and clicking on your profile picture in the top right-hand corner. Your default account will be listed first. 

      If your default account does not match your MultiHub login, you have the following options:
      1. Sign out of all accounts and log back in using your MultiHub login first. This will make it your new default account.
      2. Add a new company user to MultiHub. If you are unable to change your default user or access Google with your MultiHub login, we can add an additional user for you.
      We take security seriously and hope this information helps keep your data secure! 

      Step 2: Confirm Your Data Connectors are Setup

      Your default Google login MUST match your MultiHub login (1)

      Our performance reports are dependent on data connectors being set up correctly. If a property has been added to MultiHub but data is not displaying correctly, you may need to configure your data connectors. 

      To confirm if the data connector was configured correctly for your property, go to the Property Workspace and choose the correct property from the dropdown. Then check the list of connectors established. If you are missing a connector, please add it and wait 24 hours for data to show. 

      Step 3: Report the Error


      To report an error, please submit any errors via the MultiHub chatbot located at the bottom, right-hand of the screen within MultiHub. Please do not submit errors using the Repli support ticket form. 

      MultiHub Chatbot (1)

      🚨 IMPORTANT NOTICE:

      We’re excited about MultiHub and doing everything possible to make sure that it continues to evolve with new features. However, due to the nature of software development and our commitment to quality – any bug fixes or feature requests might not be resolved straight away. We prioritize our current pipeline carefully so you can continue loving MultiHub! While our team can help resolve some issues, those that require more extensive development will be added to our pipeline - but rest assured, we appreciate the feedback!