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What is Reputation?

Repli partners with Reputation.com to offer reputation management services.

We primarily use Reputation.com to manage business listings and social media posts. However, we can also help customers improve their online reputation scores (reviews and ratings), send surveys to renters, and generate in-depth reports.

Reputation Key Features

📝 Business Listings Management:

  • Data Consistency: Ensures accurate and up-to-date business information (e.g., addresses, phone numbers) across platforms like Google, Bing, and social networks.

  • Automated Updates: Syncs business listings in real-time, reducing manual updates and preventing inconsistencies.

    • Whenever updating business listing information, make sure to update it through Reputation.com. This will sync the information across a variety of listing platforms to maintain consistency.

⭐ Review Management:
  • Collecting Reviews: Aggregates reviews from multiple platforms (Google, Facebook, Yelp, etc.) into one dashboard.
  • Monitoring Feedback: Real-time notifications for new reviews.
  • Responding to Reviews: Clients can respond to reviews directly from the dashboard, allowing for more efficient customer interaction.

  • Generating Reviews: Helps businesses request and generate more customer reviews to enhance online presence and credibility.

📊 Surveys:

  • Customizable Surveys: Allows businesses to create post-interaction surveys to gauge customer satisfaction.

  • Real-Time Feedback: Instant insights into customer feedback to identify trends and areas for improvement.
  • Actionable Insights: Uses AI to analyze survey data and provide suggestions for improving customer experience.
Social Media Engagement:
  • Social Listening: Tracks social media mentions of the brand, helping businesses stay on top of public sentiment.
  • Post Scheduling: Allows scheduling of posts to social platforms from within the tool.
  • Engagement Tracking: Tracks likes, comments, and shares, offering insight into social performance and areas for engagement improvement.
Competitor Analysis:
  • Benchmarking: Compare your business’s online reputation, reviews, and social media performance against competitors.
  • Sentiment Analysis: AI-powered insights into customer sentiment compared to competing brands.
Reputation Score:
  • Holistic View: Combines review ratings, social media presence, and survey feedback to give an overall score of a business’s online reputation.
  • Performance Tracking: Helps track improvements or declines over time, offering insights into trends and areas to focus on.